Caliber Games Frequently Asked Questions

All orders ship within 2 days via UPS. Please allow 3-7 business days for delivery.

Yes, you will receive shipment confirmation along with your shipment tracking number once your order is shipped.

Not yet, but we are working on it.

Sorry about that! Fill out our support form here, and we'll help you replace your unit.

If you placed an order and never received confirmation, first check your spam or junk folder. If it's still missing, let us know here and we'll help track down your order information.

Products can be returned for a refund no later than 30 days after purchase.

Free 30 Day Returns: If you would like to return an item, you can exchange it or return it for a full refund within 30 days of your purchase (upon proof of purchase). We will pay for a pre-paid return label and email it to you to print out and put on your box. Once we receive the item in our warehouse, we will issue a full refund to the original method of payment. To initiate this process, email us with your order # to

To be eligible for a return, your item must be in the same condition in which you received it and have its original packaging.

Call 1-800-922-9063 or email

You will see SP * CALIBER GAMES on your bank statement.